Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1-3 business days after payment is confirmed. Please note that processing times may be slightly longer during peak seasons or holidays
Shipping Times
Since we operate on a dropshipping model, shipping times may vary depending on the supplier's location and the destination country. Typical delivery times are:
United States & Canada: 7-10 business days
Europe: 10-12 business days
Australia & New Zealand: 10-14 business days
Rest of the World: 15-14 business days
These are estimated smeframes and may be affected by customs, postal delays, or unforeseen circumstances beyond our control
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number. Please allow up to 5-7 business days for tracking informaton to update in the system.
Multipie Items in One Order
If you purchase multiple items, they may be shipped separately to ensure faster delivery.
This means you may receive more than one package, possibly arriving on different days.
Customs and Import Taxes
Buyers are responsible for any customs duties, import taxes, or additional charges that may apply once the package reaches your country. We are not responsible for delays caused by customs
Wrong Address Disclaimer
It is the buyer's responsibility to ensure that the shipping address provided is correct. We cannot guarantee address changes once an order has been processed. Orders that are retumed due to an incomect address may be subject to a restocking or reshipping fee.
Lost or Delayed Packages
While we do our best to ensure timely delivery, we are not responsible for packages lost or delayed due to couner issues, customs processing, or natural events. If you believe your order is significantly delayed or lost, please contact us, and we will do our best to assist.
Questions?
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If you have any questions about your order or shipping, please contact us at support@zoomora.net